Review Marketing:
Maximise the Reputation of Your Business
Online searchers read reviews before making a purchasing decision. What shape are your reviews in?
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What we do
How Important is Review Marketing?
Positive customer reviews can be a powerful tool for marketing your business, but negative feedback leaves poor impressions that are hard to shake. Review marketing and management is about making the best use of reviews – highlighting positive ones while mitigating negative ones to limit their damage to your reputation.
- Positive reviews mean customers are recommending your service to others.
- Positive reviews show potential customers they can rely on you to meet their standards.
- consumers check the reviews for local businesses before deciding to buy from them.
Review Generation
Streamline and automate feedback processes for customers.
Build Trust
Increase your star ratings across strategic review sites to improve reputation, create trust and attract new customers.
Review Mitigation
Engage with negative reviews and turn them into something that reflects positively on your business.
Review Analytics
Data analysis to track review growth, rating changes, feedback trends, and more.
Review Automation
Automation is vital to review management as it enables you to be notified when a review is posted, respond to that review, and gather reviews after a transaction.
Retention Growth
We leverage positive feedback and comments to help you grow your business.
91%
people read online reviews and tend to trust those reviews
62%
of consumers say they will not support review censorship
87%
of consumers use reviews to choose a local business
97%
of shoppers who read reviews online also read responses from businesses
How we can help?
We'll manage & optimise
every review platform
Google Business Profile
One of the most important functions of Google My Business is clearly presented reviews and ratings for your company, which are created by customers.
Facebook is one of the largest social networks globally, and collecting Facebook recommendations is one of the key features that help businesses.
Yellow Pages
Yellow Page Reviews platform is a global local business reviews company.
Yelp
Yelp is a social site for everything local. Using Yelp, one can find nearby restaurants, bars, shops, etc. and read reviews.
Amazon
Amazon is the world's largest online retailer - customers can share thoughts with other customers by submitting a customer review.
Trustpilot
Trustpilot is a digital platform that allows customers to review a business from which they've purchased a product or service or contacted customer service.
Capterra
Capterra and partners help millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive lists.
Manta
With local listings on search, Google Maps, social media and connected sat-navs Mana offers an all-in-one interface to manage online business reviews.
Professional Directories
Specialised business directories provide a database of online listing of professional organizations. We will identify those for your industry.
Foursquare
Foursquare is the most trusted, independent location data platform for understanding how people move through the real world.
Review Generation
Streamline and automate feedback processes for customers to generate more reviews to use in your marketing.
- Streamline and automate the review process to ensure consistently high numbers of reviews
- Build positive, contemporary review profiles across the most important directories
- Let your customers do your marketing for you through online and word-of-mouth recommendations
Reputation Management
We engage with negative and positive reviews to mitigate reputation, learn from feedback and provide solutions that encourage reviewers to improve ratings.
- Automatic email and text updates whenever a new review is posted
- Respond to reviewers to demonstrate engagement, implement feedback, and mitigate reputation damage from negative feedback
- Ensure a spotless reputation to appeal to new audiences and retain repeat customers
Review Marketing
- Turn positive reviews into an effective marketing strategy to create positive brand impressions and awareness
- Social media and paid advertising campaigns implementing customer testimonials and recommendations
- Build a public reputation as a reliable business providing high quality service using the power of your customers’ words
Analytics & Review Monitoring
- Powerful insights from review data and analytics revealing trends, engagement and ratings changes across major directories
- Automatic updates for new reviews and feedback so you’re always informed
- Brand monitoring services to give you full awareness and control over how your business is perceived
Reviews are key
for local marketing
Learn your way
Testimonials
What BigDreams customers say about us
FAQ
Answers & Questions
Reviews and testimonials are an essential part of marketing. Customer reviews and testimonials show potential buyers that you’re legitimate. They help you build credibility and trust, leading to conversions and long-term customer relationships.
The average time to start seeing good results for review marketing strategies is about 6 months.
Consistency is one of the keys here because you might be tempted to give up or try different things while your plan is still developing. Contact us today, and we will share a clear roadmap of actions to help you grow your online reviews.
Our pricing structure for Review Marketing is fluid, as each individual business needs slightly different things. Please reach out to us or see our pricing page for more information.
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