Review & Sentiment Management

Your customers’ reviews shape how your business is perceived.

Big Dreams helps your business build a reputation of reliability and quality service, attracting new audiences and retaining repeat customers.


Review Generation

Streamline and automate feedback processes for customers to generate more reviews to use in your marketing.

Build Trust

Increase your star ratings across review sites to improve reputation, create trust and attract new customers.

Review Mitigation

Engage with negative reviews to mitigate reputation damage, learn from feedback and provide solutions that encourage reviewers to improve ratings.

Review Analytics

Data analysis to track review growth, rating changes, feedback trends and more, plus automated updates whenever new reviews are posted.

How Does Review Marketing Work?

 Build your  presence and get your business noticed

Positive customer reviews can be a powerful tool for marketing your business, but negative feedback leaves poor impressions that are hard to shake. Review marketing and management is about making the best use of reviews – highlighting positive ones while mitigating negative ones to limit their damage to your reputation.

Increase Sales

87% of consumers check the reviews for local businesses before deciding to buy from them.

Positive Reputation

Positive reviews show potential customers they can rely on you to meet their standards.

Word of Mouth

Positive reviews mean customers are recommending your service to others.

Customer Sentiment

Gain a clear understanding on how your consumers feel for your brand and stores.

Review Generation

  • Streamline and automate the review process to ensure consistent high numbers of reviews
  • Build positive, contemporary review profiles across the most important directories
  • Let your customers do your marketing for you through online and word-of-mouth recommendations

Reputation Management

  • Automatic email and text updates whenever a new review is posted
  • Respond to reviewers to demonstrate engagement, implement feedback, and mitigate reputation damage from negative feedback
  • Ensure a spotless reputation to appeal to new audiences and retain repeat customers

Review Marketing

  • strategy to create positive brand impressions and awareness
  • Social media and paid advertising campaigns implementing customer testimonials and recommendations
  • Build a public reputation as a reliable business providing high-quality service using the power of your customers’ words

Analytics and Updates

  • Powerful insights from review data and analytics revealing trends, engagement and ratings changes across major directories
  • Automatic updates for new reviews and feedback so you’re always informed
  • Brand monitoring services to give you full awareness and control over how your business is perceived

Directory Audits

  • Get a full picture of your business’ reputation with a comprehensive directory audit
  • Reviews collated and analysed across Google, Facebook, TripAdvisor, Yellow Pages, and more 
  • Collect feedback to inform improvements and increase future positive ratings

Need more info? Check out our most frequently asked questions.

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