Your customers’ reviews shape how your business is perceived.
Big Dreams helps your business build a reputation of reliability and quality service, attracting new audiences and retaining repeat customers.
Streamline and automate feedback processes for customers to generate more reviews to use in your marketing.
Increase your star ratings across review sites to improve reputation, create trust and attract new customers.
Engage with negative reviews to mitigate reputation damage, learn from feedback and provide solutions that encourage reviewers to improve ratings.
Data analysis to track review growth, rating changes, feedback trends and more, plus automated updates whenever new reviews are posted.
How Does Review Marketing Work?
Build your presence and get your business noticed
Positive customer reviews can be a powerful tool for marketing your business, but negative feedback leaves poor impressions that are hard to shake. Review marketing and management is about making the best use of reviews – highlighting positive ones while mitigating negative ones to limit their damage to your reputation.
- Streamline and automate the review process to ensure consistent high numbers of reviews
- Build positive, contemporary review profiles across the most important directories
- Let your customers do your marketing for you through online and word-of-mouth recommendations
- Automatic email and text updates whenever a new review is posted
- Respond to reviewers to demonstrate engagement, implement feedback, and mitigate reputation damage from negative feedback
- Ensure a spotless reputation to appeal to new audiences and retain repeat customers
- strategy to create positive brand impressions and awareness
- Social media and paid advertising campaigns implementing customer testimonials and recommendations
- Build a public reputation as a reliable business providing high-quality service using the power of your customers’ words
Analytics and Updates
- Powerful insights from review data and analytics revealing trends, engagement and ratings changes across major directories
- Automatic updates for new reviews and feedback so you’re always informed
- Brand monitoring services to give you full awareness and control over how your business is perceived
- Get a full picture of your business’ reputation with a comprehensive directory audit
- Reviews collated and analysed across Google, Facebook, TripAdvisor, Yellow Pages, and more
- Collect feedback to inform improvements and increase future positive ratings
Need more info? Check out our most frequently asked questions.
What is local search marketing?
Local search marketing is a form of SEO (search engine optimisation) designed specifically for improving search rankings in a local area. In particular, local search marketing aims to secure a spot in the “local pack” of businesses that appear on Google Maps and location-based searches.
Who is local search for?
Local search is vital for physical businesses as it ensures customers can find you quickly and easily when looking for businesses in the area. It’s also important if you offer services in a specific area so that potential customers in that area are made aware of your business.
Why hire an agency for local search?
While you could handle your local search marketing yourself, it’s a time-consuming task and needs to be done exactly right to get the results you want. Because of this it’s more than worth it to hire an agency – it’ll save you time and effort, and you’re guaranteed to get a good result.
Ready to go local?
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