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Optimising your
Shoppers Buying Journey.

Unlock the Power of Customer Understanding – Get Insights into their Buying Journey and Drive Successful Sale

Shopper journey experience

Shopping journey optimisation to delight & engage your shoppers

Discover the secrets to enhancing customer satisfaction with BigDreams’ Shopping Journey Optimization. We map out the customer experience and use data to uncover opportunities for improvement, leading to increased sales success.

Shopper Lifecycle loop
Anne BigDreams Testimonial 1

“With BigDreams' Customer Journey Optimisation, we've uncovered and resolved a variety of challenges in our business - providing us with invaluable support along the way.”

Margot .MInterior Decorator

89% of businesses compete primarily on the basis of customer experience


Building the Shopping Journey and Influence your Customer’s Purchase

Our comprehensive approach to analyzing your shopper journey ensures that each channel is perfected and the right technology and messaging are in place.

This optimizes the experience, improving conversions while growing sales, retention and brand loyalty.

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Step 1

Awareness Phase

Your future customers are out there, looking for the perfect solution to their challenges. With a quick search online and an impactful local listing, you could be just what they need.

Step 2

Consideration Phase

Assist clients in crafting a compelling online reputation to influence potential customers’ decision-making process.

Step 3

Decision & Purchase Phase

Enhance presence and build an attractive representation of your business and services to convert prospects into customers.

Step 4

Retention Phase

We’ll support and cultivate customer loyalty through personalized email marketing, discounts, and digital feedback techniques.

Step 5

Advocacy Phase

We’ll build a positive customer experience and cultivated loyal brand advocates to spread awareness and positive reviews.


Optimizing customer journeys

By strategically combining the essential elements of customer journeys, success is achievable. Leveraging technology solutions helps to unlock a world of possibilities and provides unbeatable resources for project excellence.

  • Digital data and audience analysis
  • Customer data reports
  • Retail & customer analytics
  • Engagement & retention campaigns
  • Measurement, insights and Reports
Shopper data
Customer purchase

Elevating the shopping experience to new heights

Unlock exceptional customer experiences with our 5-step approach. Emphasizing top-notch service and loyalty-building, we guarantee customer advocacy beyond the sale.

  • Optimise your local search experience with accurate data.
  • Provide sentiment analysis on customer service.
  • Build a seamless shopping experience with operations review.
  • Improve customer retention and re-engagement.
  • Simplify customer’s ability to leave opinions and feedback.

Questions & Answers

How to deliver a great shopping experience?

To deliver a top-notch shopping experience, focus on these three steps: 1) research local customer preferences, 2) foster strong relationships through genuine appreciation, and 3) aim for excellence by leveraging necessary tools and solutions to exceed expectations, leaving a lasting impression on both current and prospective shoppers.

What are the benefits of a great local customer experience?

A great customer experience can be the difference between success and failure for a local business. Investing in delivering excellent service has many rewards, from increased sales to loyal customers that spread good word-of-mouth about your brand. A superior local customer experience is essential to any thriving organization!

How can I make my business stand out with its local customer experience?

Providing an outstanding local customer experience is essential to gain a competitive edge. Ensure your staff members have expert-level product and service knowledge to answer customers’ queries confidently.

Demonstrate true commitment by going above and beyond expectations whenever possible – compelling loyalty that naturally leads to positive word-of-mouth promotion in the community. Harnessing every chance for effective marketing will pave the way towards long-term success through satisfied customers.


We’re an all-in-one digital agency built for your local growth.

Explore our marketing services toolkit designed to help your company grow sustainably and outperform competitors with the power of local marketing.

Ready to drive local marketing succes?

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